FAQ-EN

FAQ

About Reservation

Q:Is it possible to make changes or cancel a reservation?
A:You can change or cancel your reservation.

Q:Is there a cancellation fee?
A:Yes, there is a cancellation fee. Please check the cancellation policy below

※  The cancellation fee policy below is only related for our official website, so other travel agency (including reservation site)
      may have different cancellation policies. 

About Accommodation

Q:Is the reception open 24/7?
A:No, the reception is only open from 8:00 a.m. to 8:00 p.m. For those in need of emergency contact, please use our phone 
      to call our emergency contact number. 

Q:By what time should I check in and check out?
A:Check in is possible from 4:00 p.m. to 8:00 p.m. and check out is possible until 10:00 a.m.

Q:Is it possible to check in after 8:00 pm? Also, is it possible to check out before 8:00 a.m.?
A:Yes, it is possible. Please contact us in advance if you will arrive after 8:00 p.m. or depart before 8:00 a.m. in order to hold 
      your reservation.

Q:How can I pay?
A:Please make payment when you check in. We accept cash (only Japanese yen), credit cards (VISA, MASTER, AMEX, JCB,
      UnionPay, DISCOVER, Diners Club), QR payments, QUICPay, ID, IC cards, Paypay, and other cashless payment.

Q:What is your Child Policy?
A:Children are only allowed to stay with a parent or guardian. Only for preschoolers will be charged 1000 yen per child.
 ※1. However, this only applies for those who have booked our private twin room. So, please check for availability in
            advance prior to reserving. 
 ※2. Our private twin room is designed for 2 adults to enjoy a comfortable stay. If you have any questions or concerns
            based on the number and age of your children, please contact in advance. 

Q:Can I stay with my pet?
A:I’m afraid but we do not allow any types of pet in our facility.

About our Facility

Q:Do you have a parking area?
A:We have 4 parking space available for our guests. We charge 500 yen per car, you can use our parking space freely during 
      your stay and until your checkout date (until 10:00 a.m.) . If you would like to use our parking area for a few more hours 
      after checking out, please kindly ask our staff.

   If you wish to use our parking lot, please contact in advance. If we do not have any vacancy available, we may ask you to 
      use the nearest municipal parking lot. 

Q:Do you have a safety box inside the room?
A:Each bed has its own safety box available.

Q:Is smoking allowed?
A:Smoking is allowed only on the rooftop or in the smoking area located on the left side of the building. We do not allow
      smoking (including cigarettes and other types of tobacco products) in the facility.

Q:Do you have Internet access?
A:Free wireless internet is availlable inside the facility. 

Q:Do you have curfews?
A:No, we have no curfews. Our doors will be closed after 8:00 p.m., so please use the key which will be given to you during
      check in. 

About luggages

Q:Can I leave my luggage before check in and/or after check out?
A:Yes, you are allowed to leave your luggage with us during reception hours. If you would like to leave your luggage with us
      before check in, please contact us beforehand.

Q:Can I send my luggage or mail to your hostel before I check in?
A:Yes, you may. Please contact us in advance by email/phone and also make sure that the luggage/mail has your
      reservation name and check-in date written on it.