About Reservation
Q：Is it possible to make changes or cancel a reservation?
A：You can change or cancel your reservation.
Q：Is there a cancellation fee?
A：Yes, there is a cancellation fee. Please check the cancellation policy below
※ The cancellation fee policy below is only related for our official website, so other travel agency (including reservation site)
may have different cancellation policies.
About Accommodation
Q：Is the reception open 24/7?
A：No, the reception is only open from 10:00 a.m. to 6:00 p.m. For those in need of emergency contact, please use our phone
to call our emergency contact number.
Q：By what time should I check in and check out?
A：Check in is possible from 2:00 p.m. to 6:00 p.m. and check out is possible until 10:00 a.m.
Q：Is it possible to check in after 6:00 pm?
A：Yes, it is possible. Please contact us in advance if you will arrive after 6:00 p.m in order to hold your reservation.
Q：How can I pay?
A：Please make payment when you check in. We accept cash (only Japanese yen), credit cards (VISA, MASTER, AMEX, JCB,
UnionPay, DISCOVER, Diners Club), QR payments, QUICPay, ID, IC cards, Paypay, and other cashless payment.
Q：What is your Child Policy?
A：Children are only allowed to stay with a parent or guardian. Only for preschoolers will be charged 1000 yen per child.
※1. However, this only applies for those who have booked our private twin room. So, please check for availability in
advance prior to reserving.
※2. Our private twin room is designed for 2 adults to enjoy a comfortable stay. If you have any questions or concerns
based on the number and age of your children, please contact in advance.
Q：Can I stay with my pet?
A：I’m afraid but we do not allow any types of pet in our facility.
About our Facility
Q：Do you have a parking area?
A：We have 4 parking space available for our guests. We charge 500 yen per car, you can use our parking space freely during
your stay and until your checkout date (until 10:00 a.m.) . If you would like to use our parking area for a few more hours
after checking out, please kindly ask our staff.
If you wish to use our parking lot, please contact in advance. If we do not have any vacancy available, we may ask you to
use the nearest municipal parking lot.
Q：Do you have a safety box inside the room?
A：Each bed has its own safety box available.
Q：Is smoking allowed?
A：Smoking is allowed only on the rooftop or in the smoking area located on the left side of the building. We do not allow
smoking (including cigarettes and other types of tobacco products) in the facility.
Q：Do you have Internet access?
A：Free wireless internet is availlable inside the facility.
Q：Do you have curfews?
A：No, we have no curfews. Our doors will be closed after 6:00 p.m., so please use the key which will be given to you during
check in.
About luggages
Q：Can I leave my luggage before check in and/or after check out?
A：Yes, you are allowed to leave your luggage with us during reception hours. If you would like to leave your luggage with us
before check in, please contact us beforehand.
About renting dormitory rooms or the whole hostel
Q：How can I book?
A：Through our website from the tab “Book” or other booking sites.
Q：Up to how many people can stay ?
A：
【For renting the whole hostel】
From 2 to 16 adults maximum.
The prices will not change but the more people in your group, the cheaper one person will need to pay.
【For booking dormitory rooms】
Either from 2 to 6 adults or 8 adults.
The prices will change depending on how many people will stay.
Q：Are there supermarkets near the hostel?
A：There is no supermarkets in Shuzenji Onsen. It is best to stop by the supermarket near the station before arriving at our hostel. There are deli stores, vegetable and fish markets, and restaurants within walking distance.
Q：When is the reservation period？
A：We accept reservations all year round. We can even accept reservations made the day before if there are openings.
We ask that you make inquiries and reservations as early as possible.
Q：Are children able to stay as well？
A：Yes, for children from preschool and under, may sleep together in the same futon with an adult.
Please contact us or leave a comment during booking, when underage children will be staying as well.
Q：When and how should I pay？
A：Either pay in advance with your credit card or pay upon arrival with cash or credit card, or any other ways possible.
Q：Is it possible to change or cancel my reservation?
A：Yes, you can change or cancel your reservation. Please read and understand our cancellation policty below.
Q：What is the cancellation policy？
A：Please refer to the following below (You will need to pay 100%, if you do not pay 2 weeks before day of check in).
If a cancellation fee is applied, please be sure to pay it (Between the day of check in to 2 weeks).
【Renting dormitory rooms】
21 days before： 30％ cancellation fee
14days ~ 10 days before： 50％ cancellation fee
7 days before ~ day of： 100% cancellation fee
【Renting the whole hostel】
21 days before～： 30％ cancellation fee
14 days before～： 50％ cancellation fee
10 days before ～day of： 100％ cancellation fee
。
Q：How can I pay the cancellation fee?
A：If you cancel or if you do not show up, we will contact you by phone or email to inform you of the bank details or send you a link to pay by credit card. Please make sure to transfer the payment within two weeks of the date of your planned stay.
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